Full Compass in Verona, WI Open now

Reviews about Full Compass

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  November 01, 2019, by David L
  Sold me something they did not have and charged credit card nearly $3,000 -- so far it has been over a week and still have not had the pending charge released (so my card remains maxed out and i have nothing). This has never occurred with any other retailer i have dealt with. Called multiple times, they just don't seem to care.
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  January 24, 2019, by Andrew M.
  I ordered a piece of equipment for my DJ business and was told it would ship in 7-14 days. On day 13 I called because day 14 was a Saturday and I still had not received any communication with them. Johanna told me that the part I was looking for was out of stock. She said she would look into it and let me know what was going on. When I asked her why there had been no communication about the part being out of stock she said she was sorry but that she would look into it. I told her I wanted an answer that day either via email or phone since they seemed to be unable to communicate that the part was out of stock. 7 hours later there was still no response and I called back, this time I spoke with Jim who also told me the part had been out of stock and there was a purchase order that said they had expected them the day before but they had no come in. I then asked him why no one ever had said anything about the part but they took the money right away he had no answer. I then asked him to cancel the order and issue a refund, which he said he would do. I said no it will happen now while I am on the phone with you and I want confirmation before I hang up. He said OK, there was a lot of typing and then he said he needed to put me on hold. He came back and said his supervisor had approved it and that I should see the money in my account in a few minutes. When I asked him for a receipt he said that was not possible because a sales person would need to actually void the order. I asked him why Customer Service could not do that and got the run around. When I asked to speak with someone who was higher up than him, I was put on hold and then told that all the supervisors had gone home for the weekend. The office is open only until 5:30 but the call center is open until 7, so there are no supervisors at all during this final hour and half? So I told him there had to be someone else higher than him and he needed to put that person on the phone. I was then transferred to Paul who informed me that Jim was not allowed or able to cancel orders or make refunds. So Jim obviously had lied to me. What gets me though is that a customer service rep is unable or allowed to cancel orders and issue refunds. Think about that for a moment: a customer service rep is unable or allowed to cancel orders and issue refunds. Mind blowing isn't it? So again this guy says that he can cancel the order but that the refund would not happen until Monday morning, because a sales agent had to make the refund...again another customer service rep who was unable or not allowed to issue refunds. When I said this was ridiculous he said that the staff complains all the time about it but that management never listens. I told him that I better had a refund confirmation first thing Monday morning I would be calling the BBB. I also asked to speak with his manager, who he forward me to his voicemail. After listening to his message I was ready to leave a very stern voicemail only to learn his mailbox would not take new messages because it was full. 10 minutes after they left! C'mon empty your voicemails if you are in charge of something. Turns out the BBB comment must have lit a fire under someone, because 10 minutes later I get an email from Paul saying he was able to track down a sales rep before they left for the day and get the refund. If you are going to do any business with them I would think twice about it. 0 out of 5 stars if I could.